Privacy Policy — Tiletex Ltd

Last updated: 17/11/2025

Tiletex Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020. This policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

We only collect personal information that you choose to provide through our website contact form, including:

• Name

• Email address

• Phone number

• Any message or enquiry you submit

We do not collect sensitive information and we do not process payment details on this website.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• Responding to your enquiry

• Providing quotes, information, and customer support

• Maintaining internal records

• Improving our website, services, and customer experience

We do not sell or share your personal information with third parties for marketing purposes.

3. Website Analytics & Cookies

Our website may use standard analytics and tracking tools to help us understand visitor behaviour and improve performance. These may include:

• Google Analytics

• Microsoft Clarity

• Google Ads (including remarketing)

• Facebook Pixel (if activated in future)

These tools may use cookies or similar technologies to collect anonymous usage data such as pages visited, time on site, browser type, and general location. None of this data personally identifies you.

You can manage or disable cookies in your browser settings.

4. Email Marketing

We do not currently send marketing emails or newsletters. If we introduce email marketing in the future, users will always be given a clear opt-in option and can unsubscribe at any time.

5. Data Storage & Security

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse.
Information submitted through our contact form is stored securely and only accessed by authorised Tiletex staff.

6. Data Retention

We retain personal information only for as long as it is required for the purpose it was collected, or to meet legal or operational obligations. Once no longer required, information is securely deleted.

7. Sharing Your Information

We do not share personal information with third parties unless:

• It is necessary to respond to your enquiry (at your request), or

• We are legally required to do so.

We do not transfer personal information outside New Zealand.

8. Accessing or Correcting Your Personal Information

You have the right to request access to any personal information we hold about you, and to ask for it to be corrected if it is inaccurate.

To make a request, contact us at:

Tiletex Ltd
Email: info@tiletex.co.nz
Attention: Stuart Wordsworth

9. Data Breaches

If a data breach occurs that may cause serious harm, we will take immediate steps to limit the impact and will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.